FAQ

1. Where do we deliver?

We deliver nationwide across South Africa.

2. How long does delivery take?

Delivery usually takes 2–7 business days, depending on your location.

3. How much is the delivery cost?

R99 standard delivery.

Free delivery for orders R999 and above.

4. How do I track my order?

Once your order is shipped, you will receive tracking updates from our third-party delivery service.

5. Do you offer returns or exchanges?

Yes. Returns and exchanges can be requested by following the guidelines in our returns policy, which can be located at the footer of the home page.

6. What payment methods do you accept?

We use secure online payments at checkout with Yoco gateway. All payments are PCI-DSS secure.

7. Are your products true to size?

Our products are mostly true to size, however if unsure order one size up.

8. How can I contact XCESS ZA?

To contact us, please visit the Contact Us menu on the home page.